Celebration guarantees to deliver the product you order, to the address you provide, during the time you specify. If we fail to deliver on anyone of these points, a full refund will be credited to your credit card account within 24 hours of notification. We also guarantee your satisfaction on balloon, floral and gift basket arrangements. If we fail to meet your expectations, let us know and we will arrange for a replacement, exchange or refund of your purchase. We can reached via e-mail at orders or call us at 1-866-EVENTS3 (1-866-383-6873).